How to File a Complaint

All complaints must first be made to the following people in this order:
  1. To the school Principal or centre Principal when the complaint concerns a decision made by the staff of a school or centre;
  2. To the Regional Director and/or the Director of the service concerned by the decision; If applicable;
  3. To the Assistant Director General or Director General.

Please be sure to have all the required information on hand and a clear idea of your expectations.

If you are not satisfied with the response you have received, you may lodge a written complaint with the Secretary General of the English Montreal School Board. (See the Student Complaint Form (PDF) on the right column.)

BY MAIL:
Secretary General
English Montreal School Board
6000 Fielding Ave.  Montreal, Quebec  H3X 1T4

BY FAX: 514-483-7324 or

BY EMAIL: Secretary General: nlauziere@emsb.qc.ca

The Secretary General will contact you within five working days of receiving your complaint and will guide you through the necessary steps.

Once all the necessary steps have been followed, if you are still dissatisfied with the manner in which your complaint was handled or with its outcome, you may refer the matter to the Student Ombudsman, in writing, within 90 days of the incident in question. See section on Student Ombudsman below.

Student Ombudsman

The Student Ombudsman is an independent and neutral individual who must be designated by the Council of Commissioners and is mandated to:

  • inform student(s) or their parent(s);
  • direct their inquiries to the appropriate person;
  • receive, investigate and give an opinion on the merits of a complaint to the Council of Commissioners in order to recommend, if required, any appropriate corrective measures.

Please refer to the By-Law no.8 for more information.

The Student Ombudsman may only make recommendations to the Council of Commissioners; the Student Ombudsman cannot reverse or modify any decision, nor revise any by-law, policy or procedure of the School Board.